Documentation prepared by Help Desk staff for supported applications may be found on the main Help Desk section of this website: click here to visit.

Desktop and Network Support

Help Desk provides support for the following applications: E-mail, EleGrade, Excent, Genesis, Internet Explorer, Microsoft Office Products, Polk-ID, PEAS, E-PAF, PDS Scheduler, SAP, TAMS, Volunteers.

The IST Help Desk handled 41,000 phone calls and approximately 25,000 e-mails in the past 12 months. Over 180 training classes and numerous one-on-one training sessions were conducted by Help Desk staff.

Staff List

Name: Title:
Teresa Walter IST - Supervisor, Help Desk/Training
Jud Spruce IST - Local Area Network Coordinator
Bryan Cook Senior Technician - IT, Information Help Desk/Trainer
Deon Levy Senior Technician - IT, Information Help Desk/Trainer
Mary Jo Mills Senior Technician - IT, Information Help Desk/Trainer
Diane Munton Senior Technician - IT, Information Help Desk/Trainer

Phone: 863-519-8040 or 56661
Fax:
863-519-8045
Click here to e-mail.